Terms & Conditions
Terms & Conditions
1/ Confirmation of a project
Before starting a project, I require the client’s written confirmation, by email, or physical mail that they are commissioning me to work on a project for their business, and of acceptance of the estimate. It will be assumed that this confirmation also binds the client to these terms and conditions.
A contract will exist only between Black Coffee Communication and the client, not between Black Coffee Communication and any third party. The client agrees to indemnify Black Coffee Communication against any claim for compensation or damages brought about as a direct or indirect consequence of any work I do for the client or the client’s organisation.
Throughout the term of the project, all material is the property of Black Coffee Communication, transferring to the client when final payment is made. Until such time, the client is banned from reproducing, altering or redistributing any material produced by Black Coffee Communication.
Once copyright transfers to the client, and unless expressly agreed otherwise, Black Coffee Communication retains the right to use all or a portion of the material for promotional purposes.
If a project is cancelled at any stage before it is finished, Black Coffee Communication retains copyright, regardless of any previous payments
4/ Payment terms
Black Coffee Communication’s project quotes are produced based on how many hours they are expected to take and our payment terms for projects worth less than $500 are a non-refundable deposit of 50% upfront with the balance due seven days after the first draft is sent to the client. Projects worth less than $500 require full payment upfront. There is an allowance for two free rounds of amends. Further amends will be charged at current hourly rate.
Should the parameters of the project change, I reserve the right to increase my costs to take into account any extra time needed.
Any agreed retainer fees are to be paid at the start of each month and any work completed outside the agreement of the retainer will be charged at the usual hourly rate.
I encourage clients to contact me immediately to discuss payment options should these terms cause any financial difficulty.
While I will go to any lengths to avoid it, I understand and may exercise my right to recover debt through legal proceeding should the need arise.
I will make every effort to proofread and fact check any work submitted to the client. There are no guarantees, however, that all submitted work will be free of any typographical, grammatical or factual errors. It is the responsibility of the client to ensure that all the material is factual and correct. You agree to proofread – or engage a proofreader to read – any material submitted to you and indemnify Black Coffee Communication against any costs that may arise from the appearance of any errors in any printed or published form. While we do our best to ensure that our work complies with the law, it is the client’s responsibility to submit all copy for legal review if required.
It is also the client’s responsibility to ensure any rights or consents have been obtained when reproducing such things as images and graphs, and the client indemnifies Black Coffee Communication of any legal repercussions that may be incurred on publication or distribution of such material by the client
I agree to keep all material supplied by the client for the purposes of the project/s confidential and will sign a non-disclosure agreement if required. The client, however, agrees to indemnify me for any claim for compensation or damages as a result of accidental disclosure or loss of information.
7/ Copywriting process and timeframes
Upon receiving a request for quote, and based on the information provided by the client via my briefing document, I will prepare an quote and reserve the right to amend this fee if the job takes longer than anticipated, or if the scope of the project changes. The client will be informed promptly and without prejudice if this in the case.
Once the estimate is accepted, and these terms and conditions agreed to, I will send an invoice for the deposit, which equals 50 per cent of project worth more than $500, and 100 per cent for small jobs.
The client agrees to return the briefing document and pay the deposit within five business days and before any work begins.
I will produce a first draft within the agreed timeframe and will expect client amendments returned within five business days. You will receive an invoice for the balance of payment within seven days of receiving the first draft. Two client edits are provided free of charge after final payment is made. Milestone payments can be negotiated for larger projects (with a total value of more than $500o)
8/ Rush fees for copywriting
While I would prefer not to rush any job, as it may compromise quality, I do understand that some things cannot be planned well in advance. If a project is urgent and requires me to move other jobs to fit it in – or to work outside normal hours – a rush loading of 25 percent will apply. I also reserve the right to ask for 100 percent upfront payment to secure time in my schedule for any urgent work.
9/ Cancellation and rejection fees for copywriting
It is in the client’s interest to furnish me all the necessary information to complete the project to requirements. If the project is rejected on the basis of style, composition, editing or our interpretation of your needs, amendments or circumstances, you are liable for the full cost of the initial estimate. Furthermore, if you commission me to write a first draft and then cancel the project for whatever reason, we will invoice you for the full estimate. Normal payment terms will apply in these circumstances.
If the project is cancelled after the confirmation, but before the work begins, we reserve the right to charge 25 per cent of the estimate.
If for any reason, I need to cancel the job before it begins, I will refund the deposit.
Should either the client or me need to cancel the job at any time throughout the project, for any reason, I will send an invoice for any work completed at that time.
10/ Ongoing or retainer work
Any work which requires a monthly retainer (for instance, regular newsletters or blogging) requires monthly payment up front. If the client wishes to cancel the work at any time before the agreed contract is completed, they will be liable for the next month’s payment.